Waiting times for non-urgent calls to the ACT’s emergency operations call centre have significantly increased due to misdirected, and sometimes needless, reports to police.

That’s according to Superintendent of Operations Rebecca Goddard, who says people should really consider if their call is required before dialing 131 444.

“We understand that people are concerned about everyone doing the right thing during the lockdown but calling us to report two children not wearing masks while jumping on a trampoline in their backyard is a serious waste of our resources,” Superintendent Goddard said.

“We have also had calls […] from people seeking advice about exemptions or other health-related questions.”

Superintendent Goddard says such calls can delay important information about crimes reaching police.

“One person reporting information about a missing person had to wait more than 30 minutes to speak with us.

“I am asking anyone who is about to call police to ask themselves – is this an immediate police matter? If not, there are other ways to provide your information or to get information.”


You can report legitimate breaches of health orders here.

While you can access information about current health directions in the ACT here.

For all legitimate police matters, call 131 444.

Call 000 in life threatening situations.

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